To perform a GAP analysis and verify if there is a compliant process for handling customer orders or contracts, including changes, focus on the following steps:

1. Review Documented Processes for Order and Contract Handling and Changes

Check for Order Processing Procedures

Verify that the organization has a documented process or procedure in place specifically for handling customer orders and contracts. This process should outline steps for receiving, reviewing, and confirming orders or contracts to ensure accuracy and agreement with customer requirements.

Assess How Changes Are Handled

Confirm that the process also includes a method for managing changes to orders or contracts. Look for documentation that specifies how changes are reviewed, communicated, and approved, both internally and with the customer, to avoid misunderstandings or quality issues.

2. Examine Records of Order and Change Management

Evaluate Record-Keeping of Orders and Changes

Ensure the organization retains records showing that changes to orders or contracts are documented, communicated, and reviewed. Examples of evidence include change request forms, updated order confirmations, and internal communications that notify relevant team members of changes.

Check for Consistency in Change Implementation

Assess whether there is consistency in implementing and documenting changes across different orders or contracts. This can indicate that the organization reliably follows its process for order handling and changes.

By verifying these elements, you can assess whether the organization’s process aligns with ISO 9001 requirements for handling orders or contracts and their changes.